Member Communications - YMCA of Three Rivers Waterloo Region

Member Communications

For Health and Wellness Members

Updated on April 12, 2021

Earlier this afternoon our government announced a province-wide shutdown that is set to begin on April 3rd and last for four weeks. We are responding differently to this shutdown than we have to closures in the past, please read carefully to find out how. 

What does this shutdown mean for you? 

  1. Your membership fees will remain active, unless you choose to put your membership on hold.
  2. We will continue to offer virtual programming, including live fitness classes, via Zoom.
  3. Our Health & Wellness buildings will be closed during the shutdown period.  

How can I put my membership on hold? 

We will not be placing your membership on hold automatically. 

You can place your membership on hold for 28 days via the form below. 

Please note: Your hold may not line up exactly to when your most recent payment has been taken, but your hold will take effect immediately and your account will be automatically credited from the date of your hold. 

How can I participate in virtual programming? 

As a charity, your Y is committed to continue showing up for our communities. During this next shutdown, the best way for you to support us while staying healthy at home, is through our virtual programming. You can view our virtual program schedule online (also available inside your member portal). Once you have found a class you would like to participate in, simply click on it and book your spot in the class.  

*New* Our weekly live Group Fitness schedule now includes the following classes:

Group Power (new), Group Active (new), Group Centergy (new), Virtual Get Together (new), Cardio Box (new), Yoga, HIIT, Low Impact Cardio, Move Together Series, Essentrics, Chair Yoga, Zumba, and more!

Please note: To participate in virtual programming your membership fees must be active. You cannot participate in virtual programming while on hold. 

If you have any question or need support with your membership, please connect with us via any method below: 

Email: info(at) 

Phone1-833-259-9622 (we will respond to your voicemail within two business days)

We are in this together, and we are looking forward to continuing to be here for you, even when we can’t see you in-person. 

As always, we will continue to share updates with you throughout this shutdown. 

You are why we are here for good. 


The YMCA Member Portal

Our new online Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.

We realize that many of you have not accessed your Member Portal before, so we have prepared a short video overview as well as a direct link to your Portal below: 

Watch This Three-Minute Member Portal Overview

We recommend bookmarking your Member Portal for easy access in the future. 

The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.

Add Your Email to Our Records

You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.

Member Portal Login

Need Support With Your Member Portal?

Connect with us