Member Communications - YMCA of Three Rivers Waterloo Region

Member Communications

For Health and Wellness Members

Updated on July 23, 2021 

After several months of not being able to see you in-person safely, we are grateful for the opportunity to welcome you into our buildings again. We have really missed you. 

There is a lot of important information we have to share with you here, so please take the time to read this page carefully. 

As of July 16, 2021our province will be moving into Step 3 of the Road to Reopen framework. 

Based on this, we have decided to reopen our locations on the following dates: 

July 19, 2021: Chaplin Family YMCA (Cambridge), Guelph Y, Stratford Y, St. Marys YMCA, and Stork Family YMCA (Waterloo) 
July 26, 2021: A.R. Kaufman Family YMCA (Kitchener) opening later due to pre-scheduled maintenance in the building, members are welcome to use other locations prior to this date 

What will we be offering when we reopen? 

Programs will be for ages 13+ 

What we will offer right away: 

  • Group fitness classes with limited capacity* 

  • Use of the conditioning centre and track -> No booking required, just drop in for your workout!  

  • Continued virtual live-streaming classesand outdoor classes* 

  • Lane swim and AquaFit* 

  • Personal training* 

  • Courts (squash and racquetball)* 

  • Rec Sports* 

*Booking required in advance via your Member Portal 

What we won’t offer right away: 

In this initial stage of reopening, we will not be offering swim lessons, or any children’s programs. 

When will the program schedule be available for booking via your Member Portal? 

  • Friday, July 16th by 8:00am for Chaplin Family YMCA (Cambridge), Guelph Y, Stratford Y, St. Marys YMCA, and Stork Family YMCA (Waterloo) 

  • Monday, July 19th by 8:00am for A.R. Kaufman Family YMCA (Kitchener) 

  • We will begin to increase our program offerings gradually, to please keep checking our schedule regularly. 

Two notes: 

  1. Aquatics programs at Chaplin Family YMCA: Aquatics programs will begin running on July 21st. Members are welcome to use the pool at our other locations prior to this date. 

  2. Courts (squash and racquetball): Court bookings will not be available until July 21st by 8:00am 

Changeroom use 

  • If you are using the Fitness Centre or attending a Group Fitness class, we continue to encourage you to come prepared for your workout. 

  • Changerooms and showers will be available for use. 

  • Hot tubs (in applicable locations) will be available for use, with the exception of at the Guelph Y, which will be coming soon. 

  • Towel service and saunas (in applicable locations) will also be coming soon. 

What are our hours of operation? 

  • Mon - Fri : 6:00am - 8:00pm 

  • Sat: 7:00am - 3:00pm 

  • Sun: 8:00am - 1:00pm 

  • Holiday: CLOSED on August 2 

If you are already paying membership fees, what does this mean for you? 

You can expect to continue seeing your regular bi-weekly fee payment. You have been experiencing the Y virtually or outdoors for a little while, and when you're ready, we'll be very excited to see you in-person. 

Memberships paid in full: 

We will add the duration of our closure as a credit on your account. 

If your membership is on hold, what does this mean for you? 

If your membership is coming off hold this month, you would have received an email recently from us with details on when your fee payments will start up again. If you’re not ready to return quite yet, please see the next section below. 

If your membership is on hold for the summer, you would have also received an email recently letting you know when your hold is set to end, and when you can expect to see fee payments start up again. 

Children’s memberships (0-14):  

At this time all children’s memberships will remain on hold because we are currently not offering any children’s programming. 

Want to return sooner? 

If you feel you’re ready to return to the Y and resume your fee payments, we would be very excited to have you back with us. Simply complete the form below to begin the process of reactivating your membership. 

If you’re not ready to return, how can you extend the length of your hold? 

We completely understand if you are not comfortable returning to the Y in-person. If you wish to extend the length of your membership hold, you can do so directly via the form below: 

Keeping You Safe

The safety of anyone entering our buildings continues to be our highest priority.  

We wanted to take a moment to remind you of the many ways that we are keeping you safe: 

  • Active screening of anyone entering the building – including obtaining contact information 

  • Face coverings required at all times, except when exercising or using the pool 

  • Distancing of 2m maintained in fitness centre, pool (AquaFit), Personal Training, Group Fitness, and change rooms 

  • Limiting capacity in our classes and our buildings based on public health requirements 

  • Continued cleaning and disinfecting practices 

In addition to all of this, we will always continue to follow the latest recommendations and guidelines from public health.  

At this time, public health has not made the COVID-19 vaccine mandatory. As such, we are not in a position to make vaccination a requirement for any staff, volunteers, or members entering our buildings. 

In partnership with public health, we have supported and will continue to encourage mass vaccination in our communities. If you're looking for more information, you can find it via the public health websites below: 

We're Here to Help

If you have any question or need support with your membership, please connect with us via any method below: 

Email: info(at) 

Phone: 1-833-259-9622 (we will respond to your voicemail within two business days) 

We are so excited to see you in-person very soon. We’ve missed you! 

You are why we are here for good. 


Outdoor Fitness

If Your Membership is On-Hold 

To participate in our Outdoor Fitness classes, you must first reactivate your membership fees via the simple form below: 

Once you have reactivated your membership fees, see more details on our outdoor classes below. 

How to Register for Outdoor Classes 

All classes are for ages 13+ and you may book up to one week in advance. Here is a helpful video to show you exactly how to book your spot via your Member Portal. 

outdoor fitness class video 

How We’re Keeping You Safe Outdoors 

  • All participants will be screened on-site before class 

  • We will follow all Public Health guidelines in terms of participant limits and distance between participants

  • Masks must be worn, except while exercising  

Joining us Outdoors? Here’s What You Need to Know 

  • All classes are for ages 13+ and you must pre-register via the Member Portal 

  • Drop-in participants and spectators are not permitted at this time 

  • Come prepared to exercise with your own water bottle 

  • If we need to cancel class, you will be notified ahead of time 

Will You Still Offer Virtual Programming? 

Yes, we will certainly continue to help you stay healthy at home. You can view our virtual program schedule online (also available inside your member portal). Once you have found a class you would like to participate in, simply click on it and book your spot in the class.  

Please note: To participate in virtual programming your membership fees must be active. You cannot participate in virtual programming while on hold. 


The YMCA Member Portal

Our new online Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.

We realize that many of you have not accessed your Member Portal before, so we have prepared a short video overview as well as a direct link to your Portal below: 

Watch This Three-Minute Member Portal Overview

We recommend bookmarking your Member Portal for easy access in the future. 

The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.

Add Your Email to Our Records

You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.

Member Portal Login

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