Member Communications - CKW YMCA

Member Communications

For Health and Wellness Members

Updated on Feb 24, 2021

After several weeks of not being able to see you in-person safely, we are grateful for the opportunity to welcome you into our buildings again. We really have missed you. 

There is a lot of important information we have to share with you here, so please take the time to read this page carefully. 

As of Feb 16, 2021, our region has been operating in the RED – CONTROL zone of the COVID-19 response framework, and the Stay-at-Home order has been lifted. 

Based on this, we have decided to reopen the A.R. Kaufman Family YMCA, Chaplin Family YMCA, and Stork Family YMCA on Feb 24, 2021. 

What will we be offering when we reopen? 

Important note about booking your visit: 

All visits to the Y must be booked in advance via your Member Portal. 

Visits will be limited to one booking per day. 

Building hours:

  • Monday – Friday: 6:00 AM – 8:00 PM
  • Vulnerable Person Hours (Mon – Fri): 1:00 PM – 3:00 PM
  • Saturday: 7:00 AM – 3:00 PM
  • Sunday: 8:00 AM – 1:00 PM

What we will offer right away: 

  • Use of the conditioning centre and track 

  • Continued virtual live-streaming classes, as well as on-demand workout videos 

  • Lane swim and AquaFit 

  • Personal training 

What we won’t offer right away: 

In the RED – CONTROL level, we will not be offering any of the following: rec sports (including squash, racquetball, pickleball, basketball), swim lessons, or other children’s programs. 

Changeroom use 

  • If you are using the Fitness Centre or attending a Group Fitness class, please come prepared for your workout. 

  • Changerooms will be available for Aqua Fit and Lane Swim participants only. 

  • There will be no general access to changerooms. 

When will we start charging membership fees? 

We will begin charging membership fees as of Feb 22, 2021. Your fees will resume on your regular bi-weekly schedule following this date.  

Important notes 

Your first payment: 

As membership payments are typically bi-weekly, there may be a pro-rated fee added onto your first membership payment. It will only appear on your first payment. 

Children’s memberships (0-14):  

At this time all children’s memberships will remain on hold because we are currently not offering any children’s programming. 

Memberships paid in full: 

We have added the duration of our closure as a credit on your account. 

Memberships already active: 

You can expect to see your regular bi-weekly fee payment. You have been experiencing the Y virtually for a little while, and when you're ready, we'll be very excited to see you in-person. 

How will we keep you safe as you return to the Y? 

  • Active screening of anyone entering the building, including a temperature check 

  • Face coverings required at all times, except when exercising 

  • Spacing between members at 3m in common workout spaces 

  • Limited class sizes 

  • Ensuring all visits to the Y are booked ahead of time via the Member Portal 

  • Staggered visit times to ensure that there is no crowding or overlap between members who are visiting the Y for different activities 

  • Visits will be for members of the branch only, no out-of-town visits or day passes 

If you’re not ready to return, how can you extend the length of your hold? 

We completely understand if you are not comfortable returning to the Y in-person. We invite you to keep your membership active and participate in our virtual programming as a way of staying healthy at home. If you wish to extend the length of your membership hold, you can do so directly via the form below: 


The YMCA Member Portal

Our new online Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.

We realize that many of you have not accessed your Member Portal before, so we have prepared a short video overview as well as a direct link to your Portal below: 

Watch This Three-Minute Member Portal Overview

We recommend bookmarking your Member Portal for easy access in the future. 

The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.

Add Your Email to Our Records

You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.

Member Portal Login

Need Support With Your Member Portal?

Connect with us


We are very excited to be able to welcome you into our buildings on Feb 24th. Thank you for continuing to belong to our Y. 

We’re in this together, and because of you, we’re here for good.