Member Communications - YMCA of Three Rivers Waterloo Region

Member Communications

For Health and Wellness Members

Updated on November 30, 2021

This page contains many important details, so please take a few moments to read through it.

Proof of Vaccination (Vaccine Passport)

Beginning on September 22, 2021, our YMCA will be complying with the new government-mandated proof of vaccination requirement. 

To learn more about what this means for you, please visit 

Adult Programs (Ages 13+) 

As many of you know, we have been safely providing adult programming in our buildings for several weeks. In September, you may see a shift in some adult program times in order to accommodate our new program offerings for children and youth. Please be sure to check our program schedule and remember that if your program requires booking ahead, you may book up to seven days in advance. 

Youth Programs (Ages 13-21) 

Starting in mid-September, we are excited to begin offering a wide variety of new programs for youth in our communities. Topics include: Leadership Development, Homework Help, LGBTQ2S+, Moving Black Lives Forward, Teenage Parents, Newcomer Youth, Teen Basketball, and more. 

Children’s Programs (Ages 0-12) 

All of our children’s programs have been revamped, and we are excited for our members to experience them. In this email, we will highlight some important dates and details that you need to know, and share a helpful video to guide you through the registration process. 

Four Important Details About Children’s Programs (Ages 0-12) 

  • The Children’s Program schedule is available right now in your Member Portal or on our website 

  • As part of your membership, every child member can register for one weekly swim lesson, one skill-based program (basketball or soccer), and unlimited recreational programs. 

  • For swim lessons and skill-based programs (basketball or soccer) you have to register only once for the winter session period. Our winter session will run from January 10th to March 12th. 

  • For all recreational programs, you may register up to one week in advance of the program. 

Four Important Dates for Children’s Programs in 2021 

  • December 6 – Pre-registration opens for participants currently registered in programs to reserve their spot in winter 2022 programs. Currently registered participants will receive an email with instructions to pre-register for the winter session. 

  • December 12 - Final day for fall swimming lessons and skill based programs.
  • December 13 – Registration begins for new participants and those wanting to change locations. New registration can only be completed in person at our membership desk.  

  • January 10 – Swimming lessons and Skill Based Programs resume. 

Wondering Which Swim Program to Register Your Child For?

Use the form below to determine which swim program to register your child for, or to connect with the Aquatic Supervisor to book an in-water assessment.

YMCA Swim Level Assessment

Video: How to Register for Children’s Programs  

Please note: Before registering any child, ensure that you are logged in to the correct account in your member portal. This is shown in the Linked Member List on the homepage of your Member Portal. See the example screenshot below:  

screenshot for linked members in member portal

This video will show you how to easily discover what children’s programs we’re offering and how to register for both skill-based (including swim lessons) and recreational programsThe program schedule is available now in your Member Portal or on our website. 

video link how to register for childrens programs   

What are our hours of operation? 

  • Mon - Fri : 6:00am - 8:00pm 

  • Sat: 7:00am - 3:00pm 

  • Sun: 8:00am - 1:00pm 

  • Holidays: CLOSED 

If you’re not ready to return, how can you extend the length of your hold? 

We completely understand if you are not comfortable returning to the Y in-person. If you wish to extend the length of your membership hold, you can do so directly via the form below: 

Keeping You Safe

The safety of anyone entering our buildings continues to be our highest priority.  

We wanted to take a moment to remind you of the many ways that we are keeping you safe: 

  • Active screening of anyone entering the building – including obtaining contact information 

  • Face coverings required at all times, except when exercising or using the pool 

  • Distancing of 2m maintained in fitness centre, pool (AquaFit), Personal Training, Group Fitness, and change rooms 

  • Limiting capacity in our classes and our buildings based on public health requirements 

  • Continued cleaning and disinfecting practices 

In addition to all of this, we will always continue to follow the latest recommendations and guidelines from public health.  Fore more information please visit here

In partnership with public health, we have supported and will continue to encourage mass vaccination in our communities. If you're looking for more information, you can find it via the public health websites below: 

We're Here to Help

If you have any question or need support with your membership, please connect with us via any method below: 

Email: info(at) (when you're emailing us please replace the (at) with the @ symbol)

Phone: 1-833-259-9622 (we will respond to your voicemail within two business days) 

We are so excited to see you in-person very soon. We’ve missed you! 

You are why we are here for good. 


Outdoor Fitness

If Your Membership is On-Hold 

To participate in our Outdoor Fitness classes, you must first reactivate your membership fees via the simple form below: 

Once you have reactivated your membership fees, see more details on our outdoor classes below. 

How to Register for Outdoor Classes 

All classes are for ages 13+ and you may book up to one week in advance. Here is a helpful video to show you exactly how to book your spot via your Member Portal. 

outdoor fitness class video 

How We’re Keeping You Safe Outdoors 

  • All participants will be screened on-site before class 

  • We will follow all Public Health guidelines in terms of participant limits and distance between participants

  • Masks must be worn, except while exercising  

Joining us Outdoors? Here’s What You Need to Know 

  • All classes are for ages 13+ and you must pre-register via the Member Portal 

  • Drop-in participants and spectators are not permitted at this time 

  • Come prepared to exercise with your own water bottle 

  • If we need to cancel class, you will be notified ahead of time 

Will You Still Offer Virtual Programming? 

Yes, we will certainly continue to help you stay healthy at home. You can view our virtual program schedule online (also available inside your member portal). Once you have found a class you would like to participate in, simply click on it and book your spot in the class.  

Please note: To participate in virtual programming your membership fees must be active. You cannot participate in virtual programming while on hold. 


The YMCA Member Portal

Our new online Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.

We realize that many of you have not accessed your Member Portal before, so we have prepared a short video overview as well as a direct link to your Portal below: 

Watch This Three-Minute Member Portal Overview

We recommend bookmarking your Member Portal for easy access in the future. 

The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.

Add Your Email to Our Records

You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.

Member Portal Login

Need Support With Your Member Portal?

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