Member Communications - YMCA of Three Rivers Waterloo Region

Member Communications

For Health and Wellness Members

Updated on June 9, 2021 

The government has announced the reopening of our province sooner than anticipated, and we’re ready to show up for you. If you are an active paying member of our Y, you can register for outdoor classes via your Member Portal right now. All outdoor classes begin on June 14, 2021. 

If Your Membership is On-Hold 

To participate in our Outdoor Fitness classes, you must first reactivate your membership fees via the simple form below: 

Once you have reactivated your membership fees, see more details on our outdoor classes below. 

How to Register for Outdoor Classes 

All classes are for ages 13+ and you may book up to one week in advance. Here is a helpful video to show you exactly how to book your spot via your Member Portal. 

Video: How to Register for an Outdoor Class 

ymca outdoor class registration

How We’re Keeping You Safe Outdoors 

  • All participants will be screened on-site before class 

  • Participants will be spaced 3 metres apart 

  • As per Public Health guidelines, there will be a max of 10 participants per class 

  • Masks must be worn, except while exercising  

Joining us Outdoors? Here’s What You Need to Know 

  • All classes are for ages 13+ and you must pre-register via the Member Portal 

  • Drop-in participants and spectators are not permitted at this time 

  • Access to the inside of our building is not permitted at this time 

  • Come prepared to exercise with your own water bottle 

  • If we need to cancel class, you will be notified ahead of time

Will You Still Offer Virtual Programming? 

Yes, we will certainly continue to help you stay healthy at home. You can view our virtual program schedule online (also available inside your member portal). Once you have found a class you would like to participate in, simply click on it and book your spot in the class.  

Please note: To participate in virtual programming your membership fees must be active. You cannot participate in virtual programming while on hold. 

We're Here to Help

If you have any question or need support with your membership, please connect with us via any method below: 

Email: info(at) 

Phone: 1-833-259-9622 (we will respond to your voicemail within two business days) 

We are so excited to see you in-person very soon. We’ve missed you! 

As always, we will continue to share updates with you throughout this shutdown. 

You are why we are here for good. 


The YMCA Member Portal

Our new online Member Portal is designed to make your family’s experience of coming to the Y as seamless as possible.

We realize that many of you have not accessed your Member Portal before, so we have prepared a short video overview as well as a direct link to your Portal below: 

Watch This Three-Minute Member Portal Overview

We recommend bookmarking your Member Portal for easy access in the future. 

The YMCA Member Portal uses an email address as the main point of reference and login. If your email is not on file with us, please complete the form below.

Add Your Email to Our Records

You will receive an email from your YMCA location that includes a link to your YMCA Member Portal. Clicking the link will allow you to set your password and login. Once logged in, you will be able to update your information, as well as access your linked family members.

Member Portal Login

Need Support With Your Member Portal?

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