Settlement Services

SettlementSettlement Services  Settlement in Schools  Information Sessions  Frequently Asked Questions

A First Stop for Newcomers since 1987

A settlement worker is your first connection for information and support. Through a settlement needs assessment, you and your settlement worker can identify what services and information will support you.

We dedicate our knowledge and energy to make new Canadians welcome in our communities by helping to:

  • navigate and learn about your new community
  • provide up-to-date information and resources
  • assist you in communicating with employers, landlords, social and government services, legal services and more
  • assist you with filling out forms
  • provide support and link you with specialized services to help with personal problem or critical situation

Services are available:

  • In a variety of locations across Waterloo Region
  • In both official languages – English and French
  • In many other languages through our multilingual staff
  • To translate limited documents related to employment, health, education and legal matters necessary for immediate settlement only.
  • To connect you to an interpreter