Service Charter - YMCA of Three Rivers Waterloo Region

Service Charter

Our Purpose

Our Employment Services initiatives fulfill the Mission of the YMCA by helping individuals to find, create and maintain meaningful employment, thereby supporting personal development and motivating participants to reach their potential as contributing members of society.

Service Commitment

A comprehensive range of employment programs and services promotes self-awareness and self-reliance, adaptability and individual empowerment through the acquisition of employable and self-employment skills.

Your Rights

YMCA Employment Services is committed to customers and the community. We believe in quality customer service.

Customers can expect

A confidential, timely, reliable, individualized, accessible service. You will work with knowledgeable professionals who are courteous and approachable.

Communication and Feedback

We encourage you to tell us when you are happy with our services and where we need to improve.
Feedback can be provided to us by speaking to staff or by placing a comment in the suggestion box. All concerns are taken seriously and will be addressed in a thorough and professional manner within one business day.