Accessibility

The YMCA of Cambridge & Kitchener-Waterloo is committed to diversity and social inclusion and to meeting its obligation under Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

Copies of our Accessible Customer Service Plan are available upon request.

Our Mission

The YMCA is a charitable organization that strengthens our community by providing opportunities for personal growth and active involvement for all children, adults and families.

Our Commitment

In fulfilling our mission, the YMCAs of Cambridge & Kitchener-Waterloo strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Feedback Process

YMCA members - including participants, customers, parents, donors, contractors or other members of the public - are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience. Please contact your local YMCA General Managers or a Senior Manager directly.

Alternatively, we encourage you to provide feedback in person, by email, via telephone or by regular mail to:

YMCAs of Cambridge & Kitchener-Waterloo
Attn: Andrea Kingswood - Vice President, Human Resources
250 Hespeler Road,
Cambridge, Ontario, N1R 3H3
Email: andrea.kingswood@ckw.ymca.ca
Tel: 519-584-7479 ext. 8102

Accessibility Plan and Policies