The YMCAs of Cambridge & Kitchener-Waterloo are committed to diversity and social inclusion and to meeting its obligation under Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

Our Mission

The YMCA is a charitable organization that strengthens our community by providing opportunities for personal growth and active involvement for all children, adults and families.

Our Commitment

In fulfilling our mission, the YMCAs of Cambridge & Kitchener-Waterloo strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.  We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Feedback Process

YMCA members - including participants, customers, parents, donors, contractors or other members of the public - are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience.  Please contact your local YMCA manager or director.

Alternatively, we encourage you to provide feedback in person to a YMCA employee, by email, or by telephone or by regular post mail to:

YMCAs of Cambridge & Kitchener-Waterloo
Attn: Human Resources
460 Frederick Street, Suite 203
Kitchener, Ontario, N2H 2P5
Tel: 519-584-7479 ext. 201

Human Resources will refer any accessibility or human rights-related questions or concerns to the Chief Executive Officer.

Click on the links below to view our accessibility policies and plans.

Accessibility and Customer Service Policy

IASR Policy - YMCAs of Cambridge & Kitchener-Waterloo

Multi-year Accessbility Plan - YMCAs of Cambridge & Kitchener-Waterloo